Thank you for shopping at DigitalGG.
We sell digital products, including software tools, AI subscriptions, digital accounts, and top-up services.
Because our items are delivered electronically, we follow a strict refund policy to protect both customers and our platform.

1. General Refund Rules

Due to the nature of digital goods, all sales are final once a product has been delivered and is functioning as described.

We only issue refunds when:

✅ The product was not delivered
✅ The product is not working and cannot be fixed
✅ You were charged but did not receive your order
✅ Duplicate or accidental payments (with proof)
✅ The product differs significantly from what was advertised

We do not issue refunds when:

❌ You changed your mind
❌ You purchased the wrong product by mistake
❌ The product was already delivered and working
❌ You no longer need or want the item
❌ You have been banned by the external service (e.g., Canva, ChatGPT, Spotify) due to misuse
❌ You failed to read product descriptions before purchasing
❌ You violated the Terms of Service of the service you purchased access to

2. Delivery Issues

If your product is not delivered due to a system error or email issue:

Contact us at Contact@digitalgg.site
Include your order number and account email
We will resend or manually deliver your item

If we cannot deliver the product, you will receive a full refund.

3. Technical Issues

If a product is not working:

You must contact us within 48 hours of purchase
Provide screenshots or details of the issue

Our support team will attempt to fix the issue.

If the issue cannot be resolved, you will receive:

✅ A replacement or
✅ A full refund

4. Fraud & Abuse

We reserve the right to refuse refunds if:

Fraudulent activity is suspected
You opened a payment dispute before contacting us
You attempted to use, resell, or abuse the product
You used the product for an extended period before requesting a refund

Chargebacks filed without legitimate reason will result in:

Account suspension
Blacklisting from future purchases
Reporting to payment processors

5. Subscription Products

For subscription-based products (e.g., AI Tools, Canva, ChatGPT accounts):

Refunds are not provided for used time
Refunds are only possible when the subscription does not work as stated
Early cancellation does not qualify for a refund

6. Contact for Refunds

To request a refund or report an issue, contact us:

Email: Contact@digitalgg.site
Website: https://digitalgg.site/
Subject Line: Refund Request – Order #[your order number]

We typically reply within 24–48 hours.