Thank you for shopping at DigitalGG.
We sell digital products, including software tools, AI subscriptions, digital accounts, and top-up services.
Because our items are delivered electronically, we follow a strict refund policy to protect both customers and our platform.

1. General Refund Rules

Due to the nature of digital goods, all sales are final once a product has been delivered and is functioning as described.

We only issue refunds when:

✅ The product was not delivered
✅ The product is not working and cannot be fixed
✅ You were charged but did not receive your order
✅ Duplicate or accidental payments (with proof)
✅ The product differs significantly from what was advertised

We do not issue refunds when:

❌ You changed your mind
❌ You purchased the wrong product by mistake
❌ The product was already delivered and working
❌ You no longer need or want the item
❌ You have been banned by the external service (e.g., Canva, ChatGPT, Spotify) due to misuse
❌ You failed to read product descriptions before purchasing
❌ You violated the Terms of Service of the service you purchased access to

2. Delivery Issues

If your product is not delivered due to a system error or email issue:

• Contact us at Contact@digitalgg.site
• Include your order number and account email
• We will resend or manually deliver your item

If we cannot deliver the product, you will receive a full refund.

3. Technical Issues

If a product is not working:

• You must contact us within 48 hours of purchase
• Provide screenshots or details of the issue

Our support team will attempt to fix the issue.

If the issue cannot be resolved, you will receive:

✅ A replacement or
✅ A full refund

4. Fraud & Abuse

We reserve the right to refuse refunds if:

• Fraudulent activity is suspected
• You opened a payment dispute before contacting us
• You attempted to use, resell, or abuse the product
• You used the product for an extended period before requesting a refund

Chargebacks filed without legitimate reason will result in:

• Account suspension
• Blacklisting from future purchases
• Reporting to payment processors

5. Subscription Products

For subscription-based products (e.g., AI Tools, Canva, ChatGPT accounts):

• Refunds are not provided for used time
• Refunds are only possible when the subscription does not work as stated
• Early cancellation does not qualify for a refund

6. Contact for Refunds

To request a refund or report an issue, contact us:

Email: Contact@digitalgg.site
Website: https://digitalgg.site/
Subject Line: Refund Request – Order #[your order number]

We typically reply within 24–48 hours.